Legal

Privacy Policy

Last updated: 1 February 2026

1. Introduction

Helping Hands Fund Pty Ltd ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a donation, volunteer with us, or interact with our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and all applicable Australian privacy laws.

2. Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, date of birth, and other identifying details provided when you volunteer, donate, or contact us.
  • Contact Information: Email address, phone number, and postal address.
  • Financial Information: Payment details when you make a donation (processed securely via our payment provider).
  • Volunteering Information: Skills, availability, Working with Children Check details, and police check information as required for volunteer roles.
  • Website Usage Information: IP address, browser type, pages visited, and interaction data collected through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing donations and issuing tax-deductible receipts
  • Managing volunteer registrations, training, and communications
  • Responding to enquiries and providing information about our programs
  • Sending newsletters and updates (where you have opted in)
  • Meeting our legal and regulatory obligations, including ACNC reporting
  • Improving our website, programs, and services
  • Complying with applicable laws and regulations

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Payment processors for the purpose of processing donations
  • Government authorities where required by law (e.g., the Australian Taxation Office, ACNC)
  • Service providers who assist with our operations (e.g., email platforms, website hosting), under strict confidentiality agreements

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Opt out of marketing communications at any time
  • Make a complaint if you believe we have breached the APPs

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).